Shipping Policy
All items will be shipped within 1-2 business days
We use multiple couriers to get the best possible delivery times. Your parcel will be delivered by Australia Post, some items will be sent by a courier.
Expected delivery time is between 5-10 business days for most items AU wide. In the rare instance that a delivery takes longer than this, please contact us to work out a solution.
All of our stock is located in Melbourne but in the rare instance that your item is unavailable locally at our Melbourne warehouse we may post from our international backup storage location using expedited shipping options to ensure a quick delivery time. You will be informed by email if any delay is expected.
We ship internationally.
Standard delivery
Delivery in 2-11 business days.
Estimated 2-5 business days for metro to metro delivery and up to 11 business days for all other locations.
Express delivery
Delivery in 1-5 business days.
Estimated 1-2 business days for same state delivery and interstate capital cities, except WA and NT. 2-5 business days for all other locations.
Collection points
Collect your parcel from a Post Office, a PO Box or a free 24/7 Parcel Locker.
Collect your parcel when and where it suits you from any of Australia Post’s collection points – a Post Office, a PO Box or a free 24/7 Parcel Locker.
Safe Drop
If you're not home, eligible parcels will be left in a safe place. If there's no safe place to leave your parcel, it will be taken to the nearest Post Office
You can change delivery Drop off from Australia Post website or App.
Sustainable delivery for postage paid via the Post Office, Online Shop or MyPost Business
Carbon neutral parcel delivery.
Your parcel will be sent carbon neutral to offset the emissions from your delivery.
International
Standard delivery
Delivery in 6-16 business days.
Estimated 6-16 business days for metro to metro delivery. Items sent to or from regional and rural locations may take longer.
Express delivery
Delivery in 4-12 business days.
Estimated 4-12 business days for metro to metro delivery. Items sent to or from regional and rural locations may take longer.